Privacy Notice — Second Chance OS™

1. Who we are

Second Chance OS™ is operated by Platium AICA LLC. For the personal data we collect from users of this Service, Platium AICA LLC acts as the data controller.

2. What we collect and why

Category	Purpose	Legal basis
Account data (name, email, password hash)	Create and secure your account	Contract
Uploaded documents (background reports, court records, driving records, employment screening documents)	Provide document organization, review support, and referral pathways	Contract
Intake answers (reason, reporter, desired outcome)	Generate your personalized report checklist	Contract
Support messages	Respond to your inquiries	Legitimate interest
Usage telemetry, device identifiers, IP address	Security, fraud prevention, product improvement	Legitimate interest
Payment metadata (plan, status, customer ID)	Manage your subscription	Contract

Card and billing details are collected directly by Paddle and are not stored by Platium AICA LLC.

3. Who we share data with

Service providers / subprocessors — hosting, database, authentication, and analytics providers acting under our instructions.
Paddle.com Market Limited — our Merchant of Record. Paddle handles checkout, subscription billing, payment processing, tax compliance, and invoicing.
Professional advisers — legal and accounting professionals where necessary.
Authorities — when required by law, court order, or to protect rights and safety.

We do not sell your personal data.

4. Data retention

We keep your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized. You can request deletion at any time (see Your rights below).

5. Security

We use appropriate technical and organizational measures to protect personal data, including encryption in transit, encryption at rest for uploaded documents, role-based access controls, and database row-level security. No system is perfectly secure; please use a strong, unique password and notify us of suspected unauthorized access.

6. Your rights

Depending on where you live, you may have the right to:

access the personal data we hold about you;
correct inaccurate data;
request deletion of your data;
restrict or object to certain processing;
request a portable copy of your data;
withdraw consent where processing is based on consent;
lodge a complaint with your local data protection authority.

To exercise these rights, contact us through the support channel on this site.

7. Cookies

We use strictly necessary cookies for authentication and session management. We may use limited analytics cookies to understand product usage. You can manage cookies in your browser settings; disabling necessary cookies will prevent sign-in.

8. International transfers

Our service providers may process data in the United States and other jurisdictions. Where data leaves your country, we rely on appropriate safeguards such as Standard Contractual Clauses where required.

9. Changes

We may update this Privacy Notice. We will post the updated version on this page and revise the "Last updated" date.

10. Contact

Platium AICA LLC — contact us via the support channel on this site for any privacy request or question.

Compliance disclaimer. Second Chance OS™ provides education, organization, document review support, and referral pathways. It does not guarantee employment, expungement, report correction, or legal outcomes.